Call Center Software for Business Analysis
Call Centers, perhaps more than any other functional department, will benefit from Skytide's next-generation analytical solution that identifies the root causes behind customer behavior and changes to KPIs.
- The growing volume and complexity of call center data is making it very challenging to understand root causes behind center performance, let alone figure out how to improve it.
Skytide performs cross-channel analytics by pulling together information from all data sources, including IVR logs, chat, email, web logs, and agent conversations, and delivers it as the insight needed to improve operational performance.- Skytide optimizes the performance of existing call center applications, such as speech applications, performance management, and quality monitoring.