Skytide Case Study Overview
- Global Content Delivery Network (CDN)
Real-time analytics and reporting to improve network performance
and enhance billing
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- A leading provider of global web application acceleration and content delivery services selected the Skytide Analytical Platform for its unique ability to provide always-current reports that demostrated network traffic performance to its many customers. Reports were delivered through customized online portals – refreshed every 15 minutes, and based on up to terrabytes of data/day. The Skytide solution also provided accurate network statistics for accounting, driving more accurate customer billing.
- The Skytide Analytical Platform performed the following functions:
- Aggregated terabytes/day of network control data for real-time view of key patterns without processing & storing low-levels details in the database
- Aggregated data from multiple sources and provide customers with near real-time service utilization data via web portal.
- Aggregated billions of network transactions into a billing analytical model to provide up to date cost information and to feed the billing application
"We selected Skytide because it provides the unique ability to rapidly process large volumes of data and enables compelling visibility through advanced analytics at a significantly lower TCO as compared to alternative and traditional analytical solutions.”
— Sr. Dir., Product Management
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- Online Media Company
Delivers continuous analytics and reporting across multiple streaming media data sources.
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- Skytide connects directly to all streaming media sources as well as customer data records, including: Windows Media Server , Flash, QuickTime, and RealMedia log files, and customer data from CRM and Finance data repositories. Reports are delivered through a web portal, informing business and IT-related decisions with near real-time results, such as:
- Identify the top 10 viewed content titles and media types
- Calculate average view time across different media types and content titles
- Show Sales and billing revenue across customers and aggregated by region
- Identify top 10 error messages related to media type and player
- Demonstrate ad traffic views segmented by user demographics linked to associated content
- Calculate and trend ad revenue by publisher over time, segmented by top producers
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- Fortune 500 Enterprise
Continuous Analysis of Network Traffic to Improve Security & Compliance
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- After implementing new security systems, a Fortune 500 company found that their traditional BI solutions couldn't handle the amount of data generated–billions of records per day -- nor the complex format oif the network traffic logs. The company turned to Skytide to ensure their security systems are working as planned and to ensure their confidential information stays that way – confidential.
Skytide enabled them to:
- Analyze patterns across multiple events to provide insight into possible attacks and breaches of their security systems.
- Perform analysis in near-real time, without a time-consuming transformation and loading process to get it into a data warehouse
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- Wireless Network Provider
Analysis of Network Logs for Fast, Accurate Troubleshooting
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- This national wireless network service provider was experiencing call failures, leading to degraded customer service. Troubleshooting required accessing up to four different log sources, each containing high volumes of data. Traditional BI tools were unable to handle not only the volumes of data, but the diversity of formats in a timely manner.
- To determine the root cause of the call failures, they turned to Skytide to effectively aggregate and correlate extremely high volumes of network application log data in order to quickly determine the cause for call failures and to aide the effort of recovering the quality of service delivered.
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Find out More
For more information about how Skytide can solve your high volume data analytics challenges please contact Skytide at info@skytide.com or call 650-292-1900.
