Wireless Service Provider

“Traditional Business Intelligence solutions lack the ability to deliver dynamic, real-time information on very large heterogeneous data sets. A new generation of business analytics, such as the Skytide Analytical Platform™, will allow companies to bridge these high volumes of structured and unstructured data sets with speed and power for on-the-fly information without the overhead of a data warehouse.”

        — Dennis Drogseth, VP, Enterprise Management

• This national wireless network service provider was experiencing call failures, leading to degraded customer service.
• Troubleshooting required accessing up to four different log sources, each containing high volumes of data.

• Analysis of Network Logs for Fast, Accurate Troubleshooting

• Traditional BI tools were unable to handle not only the volumes of data, but the diversity of formats in a timely manner.

• To determine the root cause of the call failures, they turned to Skytide to effectively aggregate and correlate extremely high volumes of network application log data in order to quickly determine the cause for call failures and to aide the effort of recovering the quality of service delivered.
• Skytide performed continuous Network log Analysis to speed troubleshooting
• Continuous web-based reporting based on multiple high-volume data sources

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