Your business is changing — fast!
The Internet has sped up our world and created new customer expectations for how they interrelate with companies:
- The nature of company-customer interactions and the pace at which they have evolved has spawned necessary changes to underlying business processes
- New communications processes - email, chat, IM, blogs, wireless devices, and text messaging - are changing how customers express their preferences and requirements
- New retail channels and purchasing processes have emerged, such as E-commerce and retail kiosks
- Speech applications and voice recognition capabilities have changed how customers express themselves using voice tools such as interactive voice response (IVR), digital recording, and speech to text
Global social, economic, technological, and business developments have necessitated further changes to how companies operate:
- Online sharing of personal and financial information has forced new privacy policies and practices
- Security processes, such as firewalls, spam filters, and virus detection, are now needed to keep corporate systems operating smoothly
- New operations processes have been made possible through new technologies, such as real time monitoring of manufacturing process, supply chain, energy production, logistics, and distribution channels
- Increased visibility of various forms of corporate risk now require added safeguards, analysis and reporting capabilities
New business processes have spawned new sources of information
These new and evolved business processes are creating vast amounts of new information about customer and marketplace preferences, decisions, and behaviors that could significantly help business managers be more successful – if only they had a way of tapping into it. But, this new information typically is unstructured or extensible data that cannot be understood by existing data analysis software, including existing business intelligence and business performance management solutions.
Optimize your business processes
Skytide was founded to deliver a next-generation analytical solution that is needed to improve critical business processes and understand what customers are telling companies every day. This insight leads to the ability to better meet customer expectations as well as company objectives.
The business processes that Skytide improves have one or more of the following characteristics:
- They are externally focused and deliver revenue or customer satisfaction
- They generate large volumes of extensible or unstructured data
- They require on-going tweaking in response to the constant change that now typifies our business world
Our flagship offering, the Skytide Analytical Platform, is a flexible standards-based data analysis software solution that uses unique analytical “engines” to analyze the full spectrum of data available to companies today, creating keen insight that fuels effective, informed business decisions and improved business processes.
About Us
Founded in 2003 and headquartered in California’s Silicon Valley, Skytide, Inc., is a privately held company funded by Granite Ventures and El Dorado Ventures. Skytide is managed by a seasoned group of executives, all with successful records at leading enterprise software companies and venture-backed startups.